RESOURCES

Event Experience & Service Design

Event Experience Design provides the tools to create conference experiences that facilitate human interactions, by designing user journeys across all touchpoints – no matter if they are physically tangible or digital.

Therefore it is making use of established tools and processes, like User Experience Design and Service Design. In the talk „Event Experience Design & Service Design“ I explain the basic theory behind Event Experience Design and give some concrete examples, how Event Experiences can be created using Service Design Tools:
 

 

Content & Talk: Claudia Brückner